Refund policy

7-day money-back guarantee

If glow is not for you, email support@100xglow.app within 7 days of your first payment on a plan and we refund that payment in full.

The fair-use line: the guarantee covers your first payment, and applies if you have used up to 5 generations. Past that we still read every email, but it is case by case rather than automatic.

After those 7 days, sales are final once a generation or review slot is consumed. Every output costs real compute the moment it runs, so a spent slot cannot be unspent.

Failed generations

If a generation or review fails on our side, the slot is not consumed — it is automatically returned to your quota and you can try again. You are never charged for work that did not complete.

Billing errors

Duplicate charges, incorrect amounts, and other billing mistakes are always refunded in full. Contact us and we will fix it.

Annual plans

Annual plans are billed once for the full year and are a year-long commitment. The 7-day guarantee above covers your first annual payment in full, on the same terms. After those 7 days, you can still contact us within 14 days of the charge and we will consider a pro-rata refund based on elapsed time and usage.

EU and UK consumers

If you are a consumer in the EU or UK, you have a 14-day right of withdrawal that applies until you start a generation or a review on a paid plan. Free photo scores taken before you subscribe do not affect it. By starting a paid generation or review you expressly request immediate access and acknowledge losing the withdrawal right, as described in the terms. If you have run neither on your plan, you can withdraw within 14 days of purchase for a full refund.

Discretionary refunds

Payments are processed by Polar Software, Inc. as our merchant of record, and Polar may issue refunds at its discretion within 60 days of a charge.

How to request

Email support@100xglow.app or use the support page. To cancel a subscription, go to Profile → Manage billing or the Polar customer portal. Cancelling stops future billing; your access and remaining quota continue until the end of the paid period.

Refund timing

Approved refunds are issued through Polar and typically reach your original payment method in 5–10 business days, depending on your bank.